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Raising a concern

Raising a concern

We pride ourselves on providing an excellent customer experience and value all feedback, positive and negative. It is important that all our customers and guests enjoy their experience with Liverpool Philharmonic.

Liverpool Philharmonic Customer Promise

  • We value all feedback, and will share comments with relevant teams and management across the organisation
  • We will learn from feedback, and take actions to improve where needed
  • We will deal with all concerns fairly, and resolve them as promptly as possible
  • We will always treat your feedback in confidence and with respect

There are several ways in which you can communicate with us:

What happens next?

  • We aim to respond to all customer service emails within five working days.
  • All formal concerns should be communicated by the account holder who purchased the tickets, or cite the account holder’s name.
  • Some queries may require further investigation, in which instance we will contact you to let you know, and provide a fuller response as soon as possible.
  • All feedback is shared with the relevant teams for their consideration and response where required.
  • All comments are regularly reviewed by our Leadership and Executive Team, to enable us to continually improve and enhance our services.

If you are not satisfied with our response, or have additional information you feel is relevant, you may contact us again, quoting your Ticket Reference from our initial response (starts #CE, followed by a series of numbers). We will review our original response and conduct a further investigation if required.