We pride ourselves on providing an excellent customer experience and value all feedback, positive and negative. It is important that all our customers and guests enjoy their experience with Liverpool Philharmonic.
Liverpool Philharmonic Customer Promise
There are several ways in which you can communicate with us:
If you are attending an event and have any issues that we can assist with, please let us know immediately.
If you have a query or concern regarding your booking or tickets you can contact the Box Office team on 0151 709 3789 or come in and speak to someone in person. Box Office opening hours are available here.
If you are unable to speak to a member of the team directly, or would like to pass on some feedback after an event, you can contact Customer Services:
This should be done within 14 days of the event in order for us to investigate and respond appropriately, with the most relevant information available to us.
Our postal address is Liverpool Philharmonic Hall, Hope Street, Liverpool, L1 9BP.
What happens next?
If you are not satisfied with our response, or have additional information you feel is relevant, you may contact us again, quoting your Ticket Reference from our initial response (starts #CE, followed by a series of numbers). We will review our original response and conduct a further investigation if required.