It is the responsibility of the customer to check performance details prior to travelling as these may be subject to change.
We reserve the right to refuse admission in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect others enjoyment of the performance.
We reserve the right to eject a ticket holder from an event in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect others enjoyment of the performance.
Every effort will be made to admit latecomers at a suitable break in the performance, but admission cannot always be guaranteed. Audience members may be asked to wait until an appropriate break during the performance before being allowed entry or re-entry after the event has started.
If a customer experiences any problems with their seating or enjoyment prior to or during the event, the customer must inform venue staff immediately as issues cannot always be resolved after the event.
Smoking, including e-cigarettes, is not permitted anywhere on Liverpool Philharmonic Hall premises.
The unauthorised use of cameras or recording equipment is not permitted within the auditorium.
Only food and drink purchased on Liverpool Philharmonic premises are allowed within the auditorium. Any other items will be confiscated except for bottled water.
For the safety of audience members, the following security measures may be in place during your visit. Bags may be subject to checks at this event. It will not be possible to check large bags into the cloakroom in the Grand Foyer. Please ensure you arrive early and avoid bringing large bags with you, as this could delay your entrance into the venue. Audience members are kindly reminded that all areas of Liverpool Philharmonic are monitored by CCTV.
For all performances, we advise that under 16s are accompanied by an adult (18+). Where an event has a specific age restriction (e.g. over 18s only) then this regulation takes precedence. Please note that Liverpool Philharmonic cannot be held responsible for your children if unaccompanied by an adult. Parents are advised to check age guidelines in advance as not all performances are suitable for children. Age guidance will be published online and in brochures wherever possible. Parental discretion applies to all events.
Mobile phones must be switched off before entering the auditorium.
Please note that loud music or noise can damage hearing and customers who attend an event do so at their own risk.
Where an event is cancelled or rescheduled to another date, Liverpool Philharmonic will use reasonable methods to notify ticket holders via email, or telephone if no email address has been provided, using the details provided at the time of order. Please be aware Liverpool Philharmonic cannot guarantee that we will be able to get in touch with all ticket holders.
For cancelled events, ticket holders need to contact Box Office at email@example.com or 0151 709 3789 to request a refund.
Tickets for rescheduled events may not remain valid - this will be advised when ticket holders are contacted by Liverpool Philharmonic in the event of a rescheduled performance.
Please check before travelling that an event has not been cancelled or rescheduled.
Restricted and illegal items that are not permitted into any Liverpool Philharmonic venue: Alcohol; smoke/stink bombs, flares, items of a pyrotechnic nature; Cameras with a tripod; Large backpacks, bags, or coolers; Packages/parcels; Folding chairs; Food & drink; Glass/metal bottles or containers; Air horns; Helium balloons; Flag sticks; Signs/Banners; Illegal drugs; Knives, firearms, or any other weapon; Fireworks; Aerosols; Chains and/or spiked bracelets; Laser pens. This list is non-exhaustive and will remain subject to management.
We appreciate audience members may wish to stand or dance during a performance. Please consider this when booking your tickets for an event. The Duty Manager will make the final decision whether this is appropriate dependent on the type of event. However, please be aware that the venue standing/dancing policy may be overruled on the day of the performance by the performance's promoter. For an event in Liverpool Philharmonic Hall, if you would prefer to be seated throughout you are advised to book box seats. Please note, for safety reasons, aisles must be kept clear at all times.
Please note that seating in Music Room is unreserved. Seating configurations will vary depending on the performance and some events may be standing.
Official merchandise is only available inside the premises.
A performance’s stage layout is not always known when tickets go on sale. Liverpool Philharmonic cannot guarantee that tickets purchased will not have a restricted view during the performance.
We may not be aware of lighting effects, smoke, haze, pyrotechnics, dry ice, etc or/and the extent of their use until the day of the performance. The use of special effects is at the discretion of the performance's promoter.
The rail on the Grand Circle is a safety rail and has been designed to be subtle and unobtrusive. The rail is not considered to restrict views of the stage.
(Sold out concerts only) Liverpool Philharmonic will resell tickets, for a small fee, on behalf of the ticket holder at the request of the ticket holder. The tickets must be returned to Box Office as soon as possible before the tickets can be resold. Please note that we cannot guarantee that returned tickets will be resold.