We understand in the current climate, you may have some questions about Royal Liverpool Philharmonic Orchestra concerts and your subscriptions. So whether you're a first time visitor or a long time subscriber, our FAQs are here to help!
Can I exchange my tickets for another performance?
We are happy to exchange tickets for Royal Liverpool Philharmonic Orchestra subscribers free of charge (differences in ticket prices may apply, and tickets must be returned to the box office at least 24 hours in advance of the performance). If you are not a subscriber, you can exchange your tickets for a service charge of £5 per ticket.
What happens if a performance is cancelled?
If a performance is cancelled, we will notify ticket holders via email, or telephone if there is no email address provided, using details provided at the time of order. Please make sure your account details are up to date to ensure we are able to contact you.
If a performance is cancelled you will be able to obtain either a refund, a credit note towards a future performance or, alternatively, you can donate the cost of your ticket back to Liverpool Philharmonic, a registered charity.
What happens if I am unable to attend a concert if I’m unwell or have been instructed to self-isolate?
You are able to exchange your tickets for a credit as long as you get in touch with us 24 hours in advance of the concert date.
When will my tickets be mailed out?
Tickets for the 2020-21 season will be mailed out in August.
When will my direct debit payments start and finish?
Your direct debit payments will begin in September and finish in December.
When will my credit card payment be charged?
Credit card payments will be charged in August.
When will you re-open?
This will depend on government guidelines as the situation with Covid 19 continues to develop. The safety of our audiences, musicians and staff is paramount.
Will you implement social distancing measures when you re-open?
Liverpool Philharmonic is looking at ways that it might be able to accommodate social distancing at performances to ensure the safety of everyone at our venue. We will comply with all government guidance as it emerges. The health and safety of our customers, staff and artists are paramount.
If we are able to open with social distancing measures in place, we will communicate exactly how this will work with customers well in advance of the performance. If customers do not wish to attend with these measures in place, they will be able to obtain a credit voucher towards a future Liverpool Philharmonic performance.
If I have booked 30 concerts or more or a fixed series, can I wait to subscribe but still hold on to my seats?
If you are a renewing subscriber who has booked 30+ concerts or a fixed series, we will hold your seat locations until the subscription renewal deadline (Friday 12 June). If the situation around our concert schedule changes before that date, we will review this deadline.