Our Access Scheme

We accept...

• Department of Work & Pensions letter confirming Disability Living Allowance
• Department of Work & Pensions letter confirming Attendance Allowance status
• Department of Work & Pensions letter confirming Personal Independence Payment (PIP)
• Armed Forces Independence Payment (AFIP)
• A Certificate of Visual Impairment
• Official / Documented evidence you are registered as severely sight impaired (blind)
• UK-recognised identification for an Assistance Dog
• National Rail Disabled Persons Railcard
• Any other International Disability Documentation
• The Credibility Access Card

Please note, we can't accept Blue Badges as proof of disability.

Yes, of course. If you're applying on behalf of someone who's under 18, just let us know on the form. 

Within the Hall, all our events have seats for wheelchair users, those with limited mobility and other disabled people.

Wheelchair spaces with seats for companions are available in Boxes 7, 8, 15 and 16, as well as Row A in the front of the Stalls. There are also two wheelchair spaces in the Grand Circle. Just let us know your access requirements when you book and we'll recommend the most suitable seats for you. 

In the Music Room, spaces for wheelchair users and companions are available for all performances. Accessibility seating may be limited for standing performances – if a concert is standing we'll note that on the event page.

We'd always recommend booking as far in advance as possible to help ensure the seats you need are available.

If you require a wheelchair or accessible seat for any of our concerts and haven't booked one, please contact Box Office on 0151 709 3789 as soon as you can – we only have a limited number available.

Accessibility seats are full price. Wheelchair users and other customers who require someone to assist them during their visit are entitled to a free ticket for the companion/carer.

First things first – you'll need to be fully registered on our Access Scheme. Then, when you're logged into your account, you'll be able to purchase access seats for events in the Hall online. 

Once logged in, simply navigate to the event you're booking for and select the seats which suit your needs. Wheelchair seats are marked with a wheelchair symbol on the seating plan.

If you need a companion ticket, just change one of the ticket types to Companion Seat on the next page. This will be listed as complimentary on the order confirmation screen.

Tickets can also be booked via our Box Office in person or over the phone. Box Office has a low level counter to improve accessibility for wheelchair users.

Tickets can be booked by telephone via the Text Relay service during standard Box Office hours.

For events in the Music Room... Due to the flexible layout of seating in this venue, you'll need to call Box Office to speak to a member of staff about your requirements.

You can find out about all our accessibility facilities for both the Hall and Music Room by clicking here.  

If there’s anything you’d like our help with when you arrive, please chat to any member of staff and let us know what you need. To avoid any extra stress on the day, we just wanted to let you know that for health and safety reasons, our staff are unable to look after visitors with personal caring needs.  

Of course – assistance dogs are welcome throughout the building and water is available for them. Please let Box Office know you'll be bringing an assistance dog with you when you book – they'll be able to advise on the most suitable seats (we'd recommend always choosing an aisle seat). 

You'll find information about all parking options here. 

Changing Places toilets are different to standard accessible toilets as they have extra features and more space to meet the needs of people who use them. You can find out more about Changing Places toilets here.