Venue Accessibility: Liverpool Philharmonic Hall
What to expect – arriving at Liverpool Philharmonic Hall
- The main entrance on Hope Street is made up of a row of glass doors – they’ll all take you into the foyer.
- As you enter, you’ll have your tickets checked by one of our stewards, who might also ask to check your bag.
- Once you’re inside you can visit our Kiosk shop in the foyer and grab snacks and drinks. We also have a bar in the foyer, or you can head up to our Grand Foyer Bar via the stairs or the lift.
- You’ll find toilets in the basement (accessible via stairs or lift), just head to the right as you arrive in the foyer. There are also toilets on every seating level in the auditorium – speak to a steward if you need help finding them. There’s more information about accessible toilets below.
- When it’s time to take your seats for the performance, you can access every level of the auditorium using the stairs or the lift. If you’re unsure where to go, just ask one of our stewards – they’ll be happy to point you in the right direction.
- If you’re visiting the 1840 Lounge, head to the lift on the right as you arrive in the foyer. The 1840 Lounge is fully accessible but if you have any specific requirements, please call Box Office on 0151 709 3789 to let us know before you arrive.
If there’s anything you’d like our help with when you arrive, please chat to any member of staff and let us know what you need. To avoid any extra stress on the day, we just wanted to let you know that for health and safety reasons, our staff are unable to look after visitors with personal caring needs.
Access Facilities
Accessible toilets
In the foyer, you’ll find three accessible toilets, all gender-neutral and with support rails. There’s also two wheelchair accessible toilets, both allowing for right- or left-hand transfer. There’s an accessible toilet outside the stalls (close to Box 16) and another in both the male and female toilets in the basement. We also have a Changing Places toilet located on the ground floor – chat to a steward and they’ll let you know how to get there.
Wheelchair spaces
Our spaces for wheelchair users and their companions are in Boxes 7, 8, 15 and 16, plus Row A at the front of the stalls and Rows W & X in the Grand Circle. Chat to Box Office when you’re booking and they’ll advise which seats are best for you.
Blue Badge parking
Getting here by car? Find out more about Blue Badge parking here.
Lifts
We have two customer lifts to help you get around the building, providing level access from the foyer to the basement toilets, stalls, boxes, Grand Foyer, circle and 1840 Lounge.
Wheelchairs
Need to borrow a wheelchair? No problem, we can sort you out. It’s best to ask a member of staff about using one as soon as you arrive though as we only have a limited number.
Hearing Induction Loop
Our Hearing Induction Loop system is available in Box Office and the main auditorium too. To use it from your seats, you’ll need infrared equipment which you can pick up from the kiosk on your way in. You can choose between equipment that works with a hearing aid or one that works independently.
Quiet spaces
If you need a break from the event at any point, you can head to one of our quiet spaces. Just let a steward know and they’ll take you there.
Assistance dogs
Of course, assistance dogs are welcome throughout the Phil and we’ll make sure water is available to them. If you’re bringing an assistance dog, let Box Office know when you’re booking your tickets – they’ll be able to recommend the best seats for you (usually an aisle seat).
Any other questions…
If there’s anything else you’d like to check before your visit, drop us a message at access@liverpoolphil.com.