Liverpool Philharmonic Privacy Statement

At Liverpool Philharmonic, we take your privacy and security seriously and are committed to treating your personal information with respect.

This statement outlines how we collect, store, manage, process and protect your personal information.

We will use your information in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the General Data Protection Regulation (GDPR), together with the new The Data Protection Act 2018 (DPA 2018), and any replacement laws.

If you want to contact us, or have any questions about this statement, please email data@liverpoolphil.com.

You can manage your preferences at any time, by logging into your account or by contacting Box Office on 0151 709 3789.

Expand any of the following sections for more detail:

Liverpool Philharmonic is one of the UK’s premier music organisations and a registered charity. Our principal funders are Arts Council England and Liverpool City Council. We generate more than two thirds of our income through other sources, including box office sales, orchestral engagements, broadcasts and recordings, hires of our venues and associated secondary spend (on services such as bars and programmes), commercial partnerships, trusts and foundations, sponsorship and individual donations.

We are the UK’s oldest continuing professional symphony orchestra, the award-winning  Royal Liverpool Philharmonic Orchestra, founded in 1840, and run an extensive learning programme that is a national leader in its field.  We present over 400 events each year at our home, Liverpool Philharmonic Hall, our Music Room – our specialist space for more intimate performances - and other city venues including St. George’s Hall Concert Room. Our wide-ranging programme includes classical, rock, pop, folk and roots music, comedy, films and spoken word events.

Royal Liverpool Philharmonic Society is a charity registered in England (registered charity number 230538), a company limited by guarantee (registered in England number 88235).

Patron Her Majesty the Queen
President The Rt Hon the Earl of Derby DL

You give us your information when you:

  • Book tickets
  • Participate in one of our learning programmes
  • Request to join our mailing list
  • Update your preferences on our website
  • Join one of our membership schemes (including Priority Booking/Premium Priority Booking)
  • Make a donation
  • Apply for a job
  • Communicate with us – either directly with members of the team, through our customer service channels or direct messages on social media platforms
  • Participate in a customer survey, feedback or other consultative process
  • Join our Access Scheme
  • Apply to join one of our ensembles, such as Royal Liverpool Philharmonic Choir and Liverpool Philharmonic Youth Company

We will always make it clear what data we are collecting from you during these transactions.

Other ways we may collect information include:

  • Images and recordings in photography/video at events, which may be held in our archives and/or posted on our website and social media.
  • All areas of Liverpool Philharmonic Hall are monitored by CCTV camera surveillance for security and safety of staff and visitors. Images are stored securely and available only to authorised members of staff and the Police if required for investigation of crime, in line with our CCTV policy.
  • Cookies – these are small files that are automatically placed onto your device by some websites to help analyse web traffic and to allow web operators to tailor your experience by gathering information on your activity and preferences. We use cookies to keep track of your basket and to improve your experience (eg programming the ‘recently visited’ and ‘recommended’ boxes at the bottom of our home page) as well as to identify how the website is being used and what improvements we can make. You can change the options on your device or browser to stop accepting cookies - however this may mean you are not able to use all functionality of our site.
  • Information available publicly – this may include information found in places such as Companies House, websites or information in published articles/newspapers.
  • We may track our communications to you to see whether you receive and/or opened them, to ensure we are sending you the most relevant information.
  • We may respond to comments or messages you send to us on social media platforms, or use advertising to provide you with promotions tailored to your interests.
  • If your data is provided to us by another source (eg recommendation from a friend, or from a school participating in one of our learning programmes), or collected from a publicly accessible source (eg a website), we will always tell you where we obtained the information from.

Most of the information is collected directly from you, and may include information you give us, such as:

  • Name
  • Gender
  • Email
  • Date of birth
  • Telephone
  • Postal address
  • Payment card info (encrypted)
  • Transaction / booking history
  • Donations made to Liverpool Philharmonic and Gift Aid status
  • Records of previous communications you have had with Liverpool Philharmonic

Other information we have access to may include:

  • Image and likeness  - photos, videos and recordings from events and concerts
  • Other personal information you provide to us (eg when you apply for a job, share your story, correspond with our customer service team, share your relationship with the organisation or give background information to your donation)

If you are a participant in one of our Learning projects or ensembles, we may collect additional data including:

  • Emergency contact details
  • Medical information
  • Access support needs
  • School attended
  • Dietary requirements

Sensitive personal information

Data Protection law recognises that certain categories of personal information are more sensitive. On occasion, we may collect sensitive classes of information but these will only be collected with your explicit consent and when we have a clear reason for doing so.

We may collect information regarding any registered disability in order to ensure you have best experience possible. We have a free Access Scheme and by storing your details as part of this scheme, we are able to offer consistency and support for your attendance here.

We may use sensitive data to monitor and better understand our audiences. Where this is the case, any data will be anonymised before processing.

Wealth screening

It is not our intention to use your data for wealth screening purposes. However, should we decide to undergo any analysis of your data in the future to measure affluence using external screening/profiling companies and publicly available data, we will inform you and give you the opportunity to opt-out.

Personal data is held and processed on Liverpool Philharmonic systems, or systems managed on our behalf. Access to personal information is strictly controlled and accessible only to people who require this to complete their job.

We only collect the data that is required to deliver the service requested and some additional information that we use to carry out legitimate business interests.

Our computer network is protected and our systems regularly reviewed to ensure security processes are in place, including restricted access folders and password protection.

Where another company is processing data on our behalf, they will have entered into an agreement with us to ensure they comply with our data security policy and the legislation set out in GDPR.

When you book a ticket to an event or make a donation, your data is stored on our central CRM system. Where possible, this is held within a single record for each customer.

We aim to be as clear as possible when we collect your data and only use it in ways you might reasonably expect.

We may process it because it is necessary for the performance of a contract, for example to manage ticket purchases, administration and fulfilment of membership schemes, when you sign up for an event, or give a donation.

We may process it because it is within our legitimate interests to do so, for example:

  • To enable us to tailor our communications to provide you with the most relevant information
  • To enhance your experience at an event
  • To analyse our audience base and improve our processes
  • To invite you to take part in research, surveys, focus groups etc to understand your opinions about our activities and improve our service
  • To understand your reasons for supporting us with a donation
  • To enable us to meet your support needs
  • To meet our statutory responsibilities and best practice around safeguarding etc

We may also process your personal data (including sensitive personal data) where:

  • it is necessary for medical purposes (for example, in a medical emergency)
  • it is necessary to protect your or another person’s vital interests (for example, if it is necessary to process a parent's data to protect the vital interests of a child)
  • we have your consent to do so (for example to monitor the diversity of visitors to Liverpool Philharmonic Hall). We will also ask for your consent to provide you with information about products and services and fundraising activities which may be of interest to you (apart from where it is appropriate for us to rely on our legitimate interests to do so).

We also use images and video from Liverpool Philharmonic events for promotional activities. We will seek consent for prominent or impactful use (or for any images of children). Group shots, background inclusion or internal use may be processed on a legitimate interest basis where it would not be necessary, appropriate or practicable to obtain your specific consent.

Retention of your information

We may retain your information for a period of up to seven years after your association with us has come to an end.

Some information may be retained beyond this time for historical, statistical or research purposes.

We value and protect all the information you supply to us, and we do not sell, rent or trade personal information to third parties for any purpose.

We may need to disclose your details to third parties in the following circumstances:

  • If we are running an event in partnership with another organisation – we will only share this information with your explicit consent, and they will be named at the point of consent
  • In order to comply with any legal obligations, eg the police, regulatory bodies and crime protection agencies
  • To our legal advisors
  • For the purposes of regulatory or inspection compliance, for example to the Charity Commission
  • To funding bodies, particularly Arts Council England, who may use anonymised personal information to analyse our audience and understand the impact of the public investment made in Liverpool Philharmonic
  • Data processing services acting in an accordance with our instructions, and subject to confidentiality obligations
  • Service providers acting on our behalf, eg processing card payments, mailing houses, website hosting, email delivery services – these providers will have confirmed our confidentiality agreements and be working in compliance with GDPR
  • In the event of a safeguarding disclosure or concern
  • To enable us to meet the support needs of programme participants

Any suppliers outside of the EEA will be required to agree to the privacy policies as outlined within GDPR.

We make it easy for you to tell us how you want to hear from us – you can log in to your account on our website, or you can tell our Box Office over the phone (0151 709 3789) or in person.

We will give you the option to opt out of our marketing communications at any time – every email sent will tell you how to do this.

If you have opted out of marketing communications, we may still contact you, but this will only be with information specific to your booking – eg pre and post-concert information, or notification of any changes.

If you no longer want us to use or process your data, you can opt out using the unsubscribe link in any of our emails, by updating your preferences at any time by logging into your account on liverpoolphil.com, or by contacting a member of our Box Office team on 0151 709 3789.

You also have the following rights:

  • You have the right to be forgotten – we will remove all the personal information we hold on you
  • You have the right to have the information we hold on you corrected – please let us know if you have any concerns or queries around the accuracy of the data we hold
  • You have the right to request copies of any of your data currently held by Liverpool Philharmonic

If you would like to make a request regarding any of the above, please email data@liverpoolphil.com

If you are unhappy with our response, you are also entitled to make a complaint to the Information Commissioners' Office.

Further information and updates to this statement

Last updated: 25 May 2018

Updates may be necessary from time to time to reflect changes in legislation and/or our business operations. These changes will be updated on this page, and occasionally we may inform you directly of any major changes.

You may also find these websites helpful:
Information Commissioners Office (ICO)
Fundraising Regulator

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