Royal Liverpool Philharmonic Orchestra Concerts

Ticket Exchange
Royal Liverpool Philharmonic Orchestra subscribers can exchange tickets to any Orchestra event free of charge (differences in ticket prices may apply). Single ticket buyers for Royal Liverpool Philharmonic Orchestra events can exchange tickets for a service charge of £2 per ticket (differences in ticket prices may apply). All exchanges must be done 24 hours in advance of the concert.

Concessions
For some Royal Liverpool Philharmonic Orchestra performances Under 25s, students and claimants (Income Support or Employment Support Allowance) can purchase tickets for just £7. Tickets can be booked from Box Office on 0151 709 3789.
Concessions are subject to availability and you may be required to show proof of eligibility. Concession tickets do not apply to Music Room Concerts, Family Concerts, New Year’s Eve and Messiah and may be limited for other concerts.

Standby Tickets
On the day of the concert, Senior Citizens (aged 65 or over at the time of booking) may purchase half-priced tickets for most Royal Liverpool Philharmonic Orchestra concerts in person (no telephone orders) at Liverpool Philharmonic Hall Box Office. Standby tickets are limited to 2 per person. Standby tickets are subject to availability and if there are only small number of tickets remaining for a concert, standby tickets will not be available.
Standby tickets are not available for Music Room Concerts, Spirit of Christmas, New Year’s Eve, Messiah and Family Concerts.

Wheelchair Users
Wheelchair users are entitled to 50% off for themselves and their companion for Royal Liverpool Philharmonic Orchestra concerts. Seats for wheelchair users are available in the stalls. Other disabled patrons and their companion may also be eligible for a discount. Contact the Box Office for further information about disabled facilities. See Accessibility for more information about accessibility at Liverpool Philharmonic.

Group Discounts
Generous discounts are available, depending on the size of your group. To book, or for more details, contact our Box Office on 0151 709 3789.

Non-Royal Liverpool Philharmonic Orchestra Events
Tickets are non-refundable and we reserve the right to change programme/artists without notice.

In the case of a sold-out show we can endeavour to re-sell your tickets for you. Please contact our Box Office for more information.

Liverpool Philharmonic Hall & Events Limited issues tickets on its own behalf and also on behalf of promoters and organisers.

We occasionally limit the number of tickets that can be purchased by any individual.

Please take care of tickets as we may not be able to issue duplicates.

Tickets purchased five days in advance of the event can be posted to you, otherwise tickets can be collected from the Liverpool Philharmonic Hall Box Office on production of your debit/credit/charge card.

We reserve the right to refuse admission in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect others enjoyment of the performance. We may on occasion conduct security searches to ensure the safety of visitors.

Every effort will be made to admit latecomers at a suitable break in the performance, but admission cannot always be guaranteed.

It is a condition of sale that tickets shall not be resold for more than the original purchase cost. Any ticket that has been resold in such a manner shall become void and the ticket holder may be refused entry.

Every member of the audience must be in possession of a valid ticket. Defaced or altered tickets shall become void and the ticket holder may be refused entry.

Standing Policy
We appreciate audience members may wish to stand or dance during the performance. Please consider this when booking your tickets for an event. The Duty Manager will make the final decision whether this is appropriate dependent on the type of event.

If you would prefer to be seated throughout you are advised to book box seats. Please note, for safety reasons, aisles must be kept clear at all times.

Please note that seating in Music Room is unreserved. Seating configurations will vary depending on the performance and some events maybe standing. For more information please ask our Box Office team when making your booking.

General Ticket Terms & Conditions
• Liverpool Philharmonic Hall & Events Limited, Registered in England (No. 3110903) is a subsidiary company of the Royal Liverpool Philharmonic Society, Registered Charity No. 230538 Registered in England (No. 88235). Registered Office: Philharmonic Hall, Hope Street, L1 9BP. VAT number 849774462.
• Liverpool Philharmonic Hall & Events Limited issues tickets on its own behalf and also on behalf of promoters and organisers.
• Please take care of tickets as we may not be able to issue duplicates.
• Please check your tickets carefully as mistakes cannot always be rectified.
• Tickets purchased less than five days in advance of the event cannot be posted and should be collected from Liverpool Philharmonic Hall Box Office on production of your debit/credit/charge card.
• All ticket prices are inclusive of VAT.
• We reserve the right to refuse admission in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect other ticket holders’ enjoyment of the performance. We may on occasion conduct security searches to ensure the safety of visitors.
• Every effort will be made to admit latecomers at a suitable break in the performance, but admission cannot always be guaranteed.
• It is a condition of sale that tickets shall not be resold for more than the original purchase cost. Any ticket that has been resold in such a manner shall become void and the ticket holder may be refused entry.
• Every member of the audience must be in possession of a valid ticket. Defaced or altered tickets shall become void and the ticket holder may be refused entry.
• Official merchandise is only available inside the premises.

Safety and Enjoyment
• Smoking, including e-cigarettes, is not permitted anywhere on Liverpool Philharmonic Hall premises.
• The unauthorised use of cameras or recording equipment is not permitted within the auditorium.
• We appreciate that audience members may wish to stand or dance during the performances. Please consider this when booking your tickets for an event. The Duty Manager will make the final decision whether this is appropriate dependent on the type of
event. If you would prefer to be seated throughout you are advised to book box seats. Please note, for safety reasons, aisles must be kept clear at all times.
• Only food and drink purchased on Liverpool Philharmonic premises are allowed within the auditorium- any other items will be confiscated. However, we may permit only bottled water for certain events.
• For all performances, we advise that under 16s are accompanied by an adult (18+). Where an event has a specific age restriction (e.g. over 18s only) then this regulation takes precedence.
• Please note that Liverpool Philharmonic cannot be held responsible for your children if unaccompanied by an adult. Parents are advised to check age guidelines in advance as not all performances are suitable for children. Age guidance will be published online and in the season brochure wherever possible.

Notices
• We suggest that you check performance details prior to travelling as these may be subject to change.
• Any complaints relating to any aspect of the performance should be made to the Duty Manager promptly, prior to or during the event.
• Audiences may be filmed, photographed or recorded for publicity, broadcast, security and health and safety purposes.
• Mobile phones must be switched off before entering the auditorium.

We take your privacy seriously and will only use your personal information to administer your account and to provide you with the information you have requested from us. However, from time to time we would like to contact you with details of other offers, new shows just announced, changes to show details etc. If you consent to us contacting you for these purposes tell our Box Office staff to ensure we keep your account up to date. We also receive requests from third party organisations. We will not share your data with any third party organisation without your consent.

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