Terms and Conditions

Terms and Conditions of Ticket Sales

Liverpool Philharmonic Hall & Events Limited, Registered in England (No. 3110903) is a subsidiary company of the Royal Liverpool Philharmonic Society, Registered Charity No. 230538 Registered in England (No. 88235). Registered Office: Philharmonic Hall, Hope Street, L1 9BP. VAT number 849774462.

Liverpool Philharmonic Hall & Events Limited issues tickets on its own behalf and also on behalf of promoters and organisers.
Please take care of tickets as we may not be able to issue duplicates.
Please check your tickets carefully as mistakes cannot always be rectified.
Tickets purchased five days in advance of the event can be posted to you for a fee, otherwise tickets can be collected from the Philharmonic Hall Box Office on production of your debit/credit/charge card.
All ticket prices are inclusive of VAT.
We reserve the right to refuse admission in all reasonable circumstances, including for example where we consider a ticket holder’s behaviour may affect other ticket holders’ enjoyment of the performance. We may on occasion conduct security searches to ensure the safety of visitors.
Every effort will be made to admit latecomers at a suitable break in the performance, but admission cannot always be guaranteed.
It is a condition of sale that tickets shall not be resold for more than the original purchase cost. Any ticket that has been resold in such a manner shall become void and the ticket holder may be refused entry.
Every member of the audience must be in possession of a valid ticket. Defaced or altered tickets shall become void and the ticket holder may be refused entry.
Official merchandise is only available inside the premises.

Smoking is not permitted anywhere on Philharmonic Hall premises.
The unauthorised use of cameras or recording equipment is not permitted within the auditorium.
At certain events audience seated in the Stalls may wish to stand or dance at their seats. The Duty Manager will decide if this is appropriate and instruct staff accordingly. Persons who do not wish to stand under any circumstances are advised to book seats other than in the stalls. Standing in the aisles, balcony and circle is not permitted.
Food and drink are not allowed within the auditorium.

We suggest that you check performance details prior to travelling as these may be subject to change.
Any complaints relating to any aspect of the performance should be made to the Duty Manager promptly, prior to or during the event.
Audiences may be filmed, photographed or recorded for publicity, broadcast, security and health and safety purposes.
Mobile phones must be switched off before entering the auditorium.