Accessibility FAQs

If you cannot find the answer to your question below, please email access@liverpoolphil.com.

You can read more on the Accessibility page or by reading our Access Guide.

You can join the access scheme by post, in person or online.

If you would like an application form posted to you, please contact Box Office on 0151 709 3789.

If you are completing the form on behalf of a minor, please indicate this on your application form.

You will need to have joined the Access Scheme before you can purchase accessibility seats.

We accept the following -

  • Department of Work & Pensions letter confirming Disability Living Allowance
  • Department of Work & Pensions letter confirming Attendance Allowance status
  • Department of Work & Pensions letter confirming Personal Independence Payment (PIP)
  • Armed Forces Independence Payment (AFIP)
  • A Certificate of Visual Impairment
  • Official / Documented evidence you are registered as severely sight impaired (blind)
  • UK-recognised identification for an Assistance Dog
  • National Rail Disabled Persons Railcard
  • Any other International Disability Documentation

Please note that we do not accept Blue Badges as proof of disability.

Within the Hall, all our spaces have seats for wheelchair users, those with limited mobility and other disabled people.

Spaces for wheelchairs with seats for companions are available in Boxes 7, 8, 15 and 16, Row A in the front of the Stalls and there are two wheelchair spaces in the Grand Circle. A number of the aisle seats in the Stalls are transfer seats. Transfer seats have movable armrests for those who would like to transfer out of their wheelchair and can be used by others with limited mobility. We recommend booking an aisle seat if you are bringing an assistance dog.

Please tell us your access requirements when you book, so we can recommend the most suitable seats for you. It is advisable to book your tickets in advance to ensure the seats you require are available.

In the Music Room, there are spaces for wheelchair users and companions available for all performances. Accessibility seats may be limited for standing performances. The performance’s event page will advise if a concert is standing.

Accessibility seats are full price. Wheelchair users and other customers who require a companion or carer to assist them during their visit are entitled to a free ticket for the companion/carer.

You will need to have joined the Access Scheme before you can purchase accessibility seats.

To ensure accessibility seats are available to those who need them, spaces for wheelchair users are not available to buy online. Please call us on 0151 709 3789 or pop in to Box Office. You can find Box Office opening times here.

The Box Office has a low level counter to improve accessibility for wheelchair users.

Tickets can be booked by telephone via the Text Relay service (www.textrelay.org) during standard Box Office hours.

Liverpool Philharmonic is unable to provide assistants. However, wheelchair users and other customers who require a companion or carer to assist them during their visit are entitled to a free ticket for the companion/carer.

In the Hall, we have two wheelchairs for customers’ use, subject to availability. Please see any member of Liverpool Philharmonic staff on arrival to request use of one. There will also be stewards in the entrance foyer who will be happy to assist you to your seat.

The Music Room has level access to the venue and throughout, with an automatic entry door.

Assistance Dogs are welcome throughout the building and water is available for them. Please advise the Box Office when purchasing your ticket if you are bringing an assistance dog.

For a concert in the Hall, we recommend booking an aisle seat if you are bringing an assistance dog.

Our Plan Your Visit page has all the information you need for your visit to Liverpool Philharmonic.

Blue Badge holders are able to reserve car park spaces (in Caledonia Street Car Park) for most Royal Liverpool Philharmonic Orchestra concerts by calling 0151 709 3789. All reservations must be made at least one week in advance of the concert and are subject to availability, as spaces are limited.

For other Hall concerts, Blue Badge holders can park on single or double yellow lines for up to three hours, except where there is a ban on loading or unloading. You can park in any on street pay and display bay and in most of the city's pay and display car parks free of charge, with no time limit.

Alternatively, those attending the concert can be dropped off at the front entrance. There will be stewards in the Hall entrance foyer who will be happy to assist you.

The Music Room has level access to the venue and throughout, with an automatic entry door.

On the streets surrounding the Hall, there are pay and display bays and numerous public car parks. You can view a list of local car parks here.

There is a convenient setting down area directly in front of the main entrance on Hope Street. There will be stewards in the Hall entrance foyer who will be happy to assist you.

The Music Room has level access to the venue and throughout, with an automatic entry door.

A Hearing Induction Loop system is available in Box Office and the Main Auditorium. The loop system in the Main Auditorium requires infrared equipment which can be requested from the kiosk upon arrival. You can choose between equipment which works with a hearing aid, or one which works independently.

Liverpool Philharmonic Hall

  • The front doors on the right hand side have a press button at wheelchair height for automatic opening.
  • Level access is available to the foyer and Box Office from the Hope Street main entrance.
  • There are two customer lifts providing level access from the foyer to the basement toilets, stalls, boxes, Grand Foyer, circle and 1840 Room.
  • Three ambulant accessible unisex WCs and two fully accessible WCs - allowing right hand or left hand transfer - are available in the foyer. A further fully accessible WC can be found at stalls level close to Box 16 and an additional ambulant accessible WC is located in both the male and female toilets in the basement.
  • Induction Loop hearing enhancement system for hearing aid users.
  • A Changing Places toilet is located backstage on the ground floor of Liverpool Philharmonic Hall. It is most easily accessed via the Stage Door entrance on Caledonia Street, but can be accessed from anywhere within the building if required – please speak to a steward who will guide you.

Music Room

  • The front door has a press button at wheelchair height on the right hand side for automatic opening.
  • The Music Room has level access to the venue and throughout.
  • Limited seating will be available for standing performances, when booking tickets through the access scheme.
  • There are two multi ambulant WCs and baby changing facilities.
  • A Changing Places toilet is located backstage on the ground floor of Liverpool Philharmonic Hall. It is most easily accessed via the Stage Door entrance on Caledonia Street, but can be accessed from anywhere within the building if required – please speak to a steward who will guide you.

Changing Places toilets are different to standard accessible toilets as they have extra features and more space to meet the needs of people who use them. You can find out more about Changing Places toilets here.

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