Access for all

We strive to be as accessible as possible to all. Check our FAQ page for frequently asked questions or contact us at access@liverpoolphil.com.

Access Scheme for disabled customers
We know that some of our customers have specific mobility issues, disabilities or other needs. Joining our free Access Scheme is the best way to help us provide you with the appropriate support you need. You can find out more by reading our Access Guide.

Why should I join?
Joining our free Access Scheme is the best way to help us provide you with the appropriate support you need, and offers you a variety of benefits, including complimentary tickets for carers, access to wheelchair and transfer seating, etc. Once you have completed the simple free registration we will know clearly what you need from us to make your visit an enjoyable one. Whether that’s simply help getting to your seat, the use of the hearing induction loop, a specific seat such as a wheelchair space or transfer seat, if you join the Access Scheme we will know and understand your access requirements.

How do I join the Access scheme?
You can join the access scheme by post, in person or online.

If you would like an application form posted to you, please contact Box Office on 0151 709 3789.

If you are completing the form on behalf of a minor, please indicate this on your application form.

You will need to have joined the Access Scheme before you can purchase accessibility seats.

What forms of Proof of Disability do you accept?
We accept the following -

  • Department of Work & Pensions letter confirming Disability Living Allowance
  • Department of Work & Pensions letter confirming Attendance Allowance status
  • Department of Work & Pensions letter confirming Personal Independence Payment (PIP)
  • Armed Forces Independence Payment (AFIP)
  • A Certificate of Visual Impairment
  • Official / Documented evidence you are registered as severely sight impaired (blind)
  • UK-recognised identification for an Assistance Dog
  • National Rail Disabled Persons Railcard
  • Any other International Disability Documentation

Please note that we do not accept Blue Badges as proof of disability.

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