Ensuring you enjoy your visit
Welcome to Liverpool Philharmonic
We strive to be as accessible as possible to all. We know that some of our customers have specific mobility issues, disabilities or other needs and we have therefore introduced a new free Access Scheme to help us to improve our service.
Why should I join the Access Scheme?
Joining our free Access Scheme is the best way to help us provide you with the appropriate support you need.
Once you have completed the simple free registration we will know clearly what you need from us to make your visit an enjoyable one. Whether that's simply help getting to your seat, the use of the hearing induction loop, a specific seat such as a wheelchair space or transfer seat, if you join the Access Scheme we will know and understand your access requirements.
How do I join?
It is easy to join simply download and complete this short form .
You can also request he form by email at or pick up one up from the Box Office at Liverpool Philharmonic Hall.
Accessibility during the refurbishment of Liverpool Philharmonic Hall
Works are continuing towards the completion of the £13.8 million refurbishment of our Grade II* listed home later in 2015. This means that not all of our new facilities are operational:
We are pleased to confirm that both of our lifts are now in operation meaning that all areas of the venue and auditorium are fully accessible.
Over the coming months we will continue to develop the facilities we offer our customers. In the meantime we apologise for any inconvenience caused by this work, and by the fact that some facilities will not be operational at times. Throughout, we will do all we can to ensure your comfort and enjoyment when visiting Liverpool Philharmonic Hall.
Stewards will be on hand and available to help you at all times, please don’t hesitate to ask if you require any assistance.
Liverpool Philharmonic strives to be as accessible as possible to all patrons and has been awarded Bronze Standard accreditation from Attitude is Everything.
Please let the Box Office know of your specific requirements when booking your tickets in order to make best use of our facilities.
To ensure they are available to those who need them spaces for wheelchair users are not available to buy online, please visit or call Box Office on 0151 709 3789 to purchase these tickets.
Blue Badge Holders
There is no specific disabled parking at Liverpool Philharmonic Hall. However, Blue Badge holders can park on single or double yellow lines for up to three hours, except where there is a ban on loading or unloading. They can park in any on street's Pay and Display bays and in most of the city's Pay and Display car parks free of charge, with no time limit.
On the streets surrounding the Hall, there are pay and display bays as well as parts of each street that have single or double lines.
Alternatively, those attending the concert can be dropped off at the front entrance and ask a member of our front of house team to escort them to their seat - there will be stewards in the entrance foyer who will be happy to assist.
Ticketing policy for customers requiring assistance
Wheelchair users and other customers who require a companion or carer to assist their visit are entitled to a free ticket for the companion/carer on production of appropriate identification. Other disabled patrons may also be eligible for a discount. It is advisable to book your tickets in advance to ensure the seats you require are available.
Liverpool Philharmonic Hall Refurbishment
During the 2014-15 season we are undertaking a major refurbishment of Liverpool Philharmonic Hall. Plans include:
- enabling wheelchair access to the Circle for the first time
- lift access to all the foyer areas
- improved toilet provision
- improved way-finding
- improved audio loop coverage
- increased seating choice
As we go through our refurbishment these facilities may not always be available, please call 0151 709 3789 for further information.
- Level access is available to the foyer and Box Office from the Hope Street main entrance.
- Spaces for wheelchairs plus companions are available in Boxes 7 ,8 and 15, 16 in the front of the Stalls and in the Grand Circle. Limited on street parking for blue badge holders.
- Accessible unisex WCs are available in the foyer - allowing right hand or left hand transfer. A further accessible WC can be found close to Box 16.
- The Box Office has a low level counter to improve accessibility for wheelchair users and an Induction Loop hearing enhancement system for hearing aid users.
- Tickets can be booked by telephone via the Text relay service (www.textrelay.org) during standard Box Office hours.
- Assistance dogs are welcome throughout the building and water is available for them. Please advise the Box Office when purchasing your ticket if you are bringing an assistance dog.
Stewards and trained first aid personnel are on duty during any performance to assist you if required. Please contact the Box Office on 0151 709 3789 for further information about disabled facilities.
Large print versions of the brochures are available from the marketing department by calling 0151 210 2895.
Baby Changing Facilities
Baby changing facilities are available in the WC in the outer corridor of the auditorium close to box 16.
All areas of the building are non-smoking, this includes e-cigarettes. Alcohol and glassware are not permitted in the auditorium. The auditorium usually opens 30 minutes prior to the start of the performance. Please ensure that all mobile phones and other communications devices are switched off before entering the auditorium.
Flash photography or recording of any performance in any format is strictly prohibited.
Attitude is Everything Bronze Award
Attitude is Everything improves Deaf and disabled people's access to live music by working in partnership with audiences, artists and the music industry to implement a Charter of Best Practice across the UK. Read more at www.attitudeiseverything.org.uk